Support

It’s so hard to find good help these days. Getting all of our technology up and running is one thing, keeping it running and getting the most out of it is something else entirely. Most of us have a friend or family member who can get us up and running in the beginning (some of us are that person) but very rarely can that person be around all the time to make sure everything continues to run at peak performance. That’s where we come in.

We’re here to make sure you do have someone to call when things just don’t seem to be running right, when you think there’s a problem or when there’s no doubt that some things not right. The table below outlines some of the more common issues that we can help with:

On-Site
*Original restore CD required
**UTA uses Carbonite
***Pricing starts at $175, final cost dependent on severity of data corruption
Diagnosis

Troubleshoot one PC to discover cause of crashes, lockups or slowness and provide estimate for any recommended repairs or upgrades

 $50
PC Refresh*

Backup all personal data (documents, music, picutres, etc), reformat hard drive and reinstall operating system

 $100
Antivirus & Antispyware

Update, upgrade or installation of antivirus/spyware software and removal of any current infections

 $200
Online Backup**

Setup computer to automatically back up your files to a secure, encrypted remote backup facility. Price includes yearly subscription.

 $100
Local Backup

Installation and configuration of local backups to an external hard drive.

 $150
Data Transfer

Transfer your data to a new computer or other media.

 $75
Data Recovery***

Recovery of deleted files, photos, videos and/or data lost due to failed or malfunctioning hard drive. If we can’t recover any data, you don’t pay.

 $175
Other Services

Any one of the following services:

  • Password reset
  • Software installation
  • Installation of one hardware device and any included software
 $20

This is not an exhaustive list, there are many more circumstances and issues we can help with. Please contact us for an immediate consultation, most specialized support issues can be resolved for $25/hr remotely and $50/hr on-site.